Discover the exclusive rewards that come with being a part of the moochi family

sign up or log in to be in the know with benefits, news, products and more


moochi money

01. Moochi money

receive $50 moochi money for every $600 you spend, instore and online

redeem online - simply log in and apply your moochi money at the checkout

redeem instore - visit your moochi store and our stylists will help


02. style steals

receive $100 off our exclusive style steals edit when you make a purchase at full price, exceeding $100

keep an eye out for your exclusive invite through the moochi newsletter. offer available every month, for a limited time only.

style steals

double rewards

03. double rewards

for a limited time each year, every $600 you spend instore or online will be rewarded with $100 moochi money, for use on your next purchase

 


04. early access

to thank you, when you sign up you’ll be the first to hear announcements, offers and new weekly drops

early access

stylist advice

05. stylist advice

equipped with brand, style and fabric knowledge, our instore and online stylists are available to answer all your questions. from outfit suggestions and styling ideas, through to how to care for your pieces and get the best life out of every garment, team moochi is here for you


 

pay your way, instore and online
shopping with us is easier than ever with multiple ways to pay, including afterpay and laybuy

afterpay
laybuy

 

#inmoochi



FAQs

we update this page regularly to help answer your questions or direct you to who best to contact

     

moochi money

how do i get moochi money?

to get moochi money all you need to do is sign up to become a moochi loyal by creating an account and ticking ‘sign up for newsletter’ box
note: by becoming a moochi loyal you are giving us permission to send you marketing communication.

once you've signed up, every time you make a purchase linked to your account, it adds to your accumulated balance. when you have accumulated (spent) $600 you will receive a $50 moochi money credit on your account for your next purchase. note, your moochi money will not update until your online order has been processed and dispatched.

tip: ensure you are logged in to your account online to link the purchase to your account, prior to finalising the transaction.

exclusions/exceptions. moochi money does not qualify:

– towards the 'accumulated balance' (spent value)
– on items discounted from rrp
– on purchases made on layby

how can i redeem my moochi money?

moochi money can be redeemed on all purchases made at recommended retail price (rrp). a maximum of $50 moochi money is redeemable per item in the transaction. to redeem online, you simply need to login to your account, your moochi money will be applied to the transaction by ticking the box in the checkout.

exclusions/exceptions. moochi money does not qualify:

– towards items discounted from rrp
– as deposit or payments against laybys
– in conjunction with any other offer or voucher, unless that offer specifically allows the use moochi money in writing
– when purchasing items for another person

where do i find my moochi money balance?

when logged in to your moochi account online, navigate to your account dashboard. This will show you how much moochi money you have accumulated and your personalised spend till your next moochi money voucher.

does moochi money expire?

yes, moochi money expires after 12 months.

if you unsubscribe or opt-out of moochi's newsletter your moochi money will expire immediately.

moochi reserves the right to expire moochi money vouchers at any point

my moochi money balance hasn't updated?

if you were not logged in to your account when checking out, the purchase wont be allocated to your accumulated balance. to claim missing moochi money or purchases towards moochi money, please contact online support here within 30 days with your order number.

Your moochi money will also not update until your online order has been processed and dispatched.

terms & conditions

by becoming a moochi loyal you are giving us permission to send you marketing communications.
moochi money will expire if you unsubscribe from our email communications.

if you are shopping with us online, your moochi money balance will not update until your order has been processed and dispatched

exclusions/exceptions. moochi money does not qualify:
- on items discounted from rrp
- as a deposit or payment against laybuy
- in conjunction with any other offer or voucher, unless that offer specifically allows the use of moochi money in writing
- when purchasing items for another person

style steals

when will i be invited to the style steals edit?

In the month following your purchase you will receive an email with a link to the style steals edit and an exclusive voucher to receive $100 off

Note: to receive this style steals reward, you must have a moochi account be subscribe to our newsletter

is style steals available instore and online?

yes, the style steals promotion is available instore and online. Purchase online to view the full range or head to your local moochi store to be styled by our moochi team

note: Stock in store is subject to availability, please call your local store before visiting

how do i redeem my style steals voucher online?

online redemption of style steals voucher can be applied exclusively to product shown on the style steals page. add one of these products to your cart and simply enter your style steals voucher code at the checkout.

is my style steals eligible for return?

Yes, style steals purchases are eligbale for return following our returns policy. please see our returns policy for more information

my style steals voucher does not work. why?

– style steals vouchers are only valid for 3 days from the moment you get emailed the voucher.
– style steals vouchers can only be redeemed on style steals product. ensure the item in your cart is showing in the style steals edit. if it isn't, your style steals voucher will not be applied. please note, if a style has multiple colour way to choose from but that specific colour is not in the style steals edit the voucher will not be applied.

if your voucher is still valid and the exact item is showing on the style steals page but your discount is not being applied, please email online@moochi.co.nz or phone 0800 moochi (0800 666 244) and one of our friendly in store team can help you out.

double rewards

When is double rewards available?

double rewards is subject to selected promotional periods and is available both in store and online

Terms and conditions:

- double rewards is subject to selected promotional periods
- customers must be signed up to our moochi loyalty base, and subscribed to moochi mail to qualify.
- points will be added within 24 hours of transaction.
- double points will only be applied for actual dollars spent and does not apply to the use of moochi money, gift cards, credit note, or exchanges as payment for the item.
- moochi reserves the right to cancel this promotion at any time without prior notice.
- offer not valid in conjunction with any other offers.
- returning items will result in any “double rewards” accrued moochi money being deducted from the customer loyalty account

stylist advice

how do i get in touch with a stylist

If you want online stylist advice please phone 0800 moochi (0800 666 244) or email online@moochi.co.nz

If you want in store stylist advice call your local store, see our stores information here

     

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