workroom sale faq | moochi clothing

 

workroom sale online FAQ's

how much does it cost to ship my workroom sale order?

all orders over $299 qualify for free shipping otherwise our standard nz shipping rate of $4.99 applies. we’re sorry but our workroom sale is available to nz customers only.


how do i amend my sale order?

we're sorry but orders cannot be amended for any reason.


can I use my moochi money toward my workroom sale purchases?

we’re sorry, moochi money cannot be redeemed or accumulated on any online workroom sale purchases. should your cart include any product/s outside of our workroom sale edit you will accumulate points for these products only.


when can i expect to receive my workroom sale order? 

all sale orders will be processed and shipped immediately once we have reached level 3. once your order has been processed you will receive a tracking number via email.

please note: tracking details will show ‘no ticket information’ until the courier has safely collected your order from our workroom. any queries related to the status of your order please email us online@moochi.co.nz and reference your order number.

 

what is your returns policy for the online workroom sale?  

should you wish to exchange for a different size or colour (same style) we will do this for you free of charge. if you qualify for free shipping and choose to return your order for a refund, moochi will retain $4.99 nzd to cover the cost of the original shipment. if you have paid a $4.99 shipping charge for an order under $299, moochi will retain the original shipping charge. our returns period applies up to 14 days from delivery.

for all standard promotional terms and conditions see here

 

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